• Tier 2 troubleshooting on wide range of incidents, ranging from web services, platforms, infrastructure, network, security, telecommand applications. • Provide technical guidance and assistance to Incident Coordinators. • Work closely with or escalate to Tier 3 groups including System Administrators, Networks, DevOps, Development Engineers etc. • Create and maintain SOPs (Standard Operation Procedures). • Identify and proactively resolve potential systems problems or escalate to appropriate next level for resolution. • Continuously develop and improve on technical aptitude, service knowledge• Strong Unix proficiency, ideally with Linux (Admin). Script support, design, and implementation. • Exceptional troubleshooting skills in the following areas: Linux/Unix, MS Windows Server 2012 and 2016. • Python and shell bash scripting. • Strong understanding of networking including TCP/IP, routing, LAN, and WAN. • Executes the role with a high level of personal and professional accountability. • Highly motivated with a strong sense of ownership. • Works independently and is highly detail oriented. • Adapts quickly to the changing needs of the organization and its key stakeholders. “Fast learner”. • BS-Computer Science, technical certificate or similar training/certification. • 3+ years similar experience in corporate Enterprise IT organization, preferably within a global organization. • Excellent English communication skills, both verbal and written. • Ability to work on a rotational shift basis, on weekends, and outside of typical business hours. • Possesses a mixture of skills related to information technology operations. • Strong knowledge of virtualization open stack, and VMWare ESX server setup/administration. • Monitors for all infrastructure alerts across platforms and alert types. Takes appropriate action as defined by the relevant production support documents/protocols/procedures. • Participates on incident chats, bridges, and crisis management events takes direction from the Incident Manager on duty for specific incidents. - Informática, Sistemas, Internet