Responsible for all human resource activities for the Company. Provide advice, assistance, and follow-up to the team members and executives on company policies, procedures, and documentation. Coordinate the resolution of specific policy-related and procedural problems and inquiries. 1. Coordinate along with the HHRR Assistant the onboarding process (pre-roster, background check, training room availability, employee contracts + orientation kit, TSS, Fripick, conduct orientation session, new hires CCP ID creation, update hiring and referral bonus, bank account and background check trackers) 2. Run the off-boarding process (terminations, exit interviews, internal and client exit communications, communications to MoL, prepare weekly severance for approval). 3. Maintain novelties on the HRIS Human Resources Information System (New hires / Terminations, Promotions, Transfers, Salary raise, update job title, etc) 4. Daily attendance report to MoL – Report to the MoL (DGT3, DGT-4, etc) 5. Review and process payroll and payroll claims 6. Prepare TSS for payment 7. Handle and resolve conflicts&#61607 Industrial Psychology or Business Administration (Preferred Bachelors Degree or Current / Term Student) &#61607 Dominican Labor law knowledge &#61607 Empathy &#61607 Hands-on experience with an HRIS or HRMS &#61607 Proven management of Microsoft Office &#61607 Good communication skills, both English and Spanish &#61607 Call Center Experience is preferable but not mandatory &#61607 High level of integrity and transparency &#61607 Establish positive interpersonal relationships &#61607 Friendliness and willingness to serve people or users (service orientation) &#61607 Team work &#61607 Take care of multiple tasks. &#61607 Organization and planning. &#61607 Ability to promote order and discipline in daily activities. - Recursos Humanos