Call Center Supervisor, Santo Domingo
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- Supervises telephone operators. - Acts as a source of information and answers operator/agents questions, assigns tasks, follows up and gives instructions as necessary. - Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents. - Carries out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency. - Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job. - Compiles and maintains lists of key and on-call schedules personnel, and ensures all lists are available to operators for use as required. - Prepares and directs scheduling, monitors operators’ attendance, schedules shifts breaks as necessary.- 3+ years of Call center experience - Excellent English Level (oral and written skills). - Leadership Skills / Team Management - Customer Service Skills. - Team Work oriented. - Results oriented - Able to maintain a professional relationship with the client. - Proactive. - Focused. - Ability to multitask. - Excellent communication abilities - Strong organizational skills. - Attention to details. - Basic Computer Knowledge. - Administración
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