Bilingual (English/French) Operations Supervisor - Call Center, Santo Domingo
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Supervise, mentor and develop the customer service skills for a team of call center agents Screen, interview and hire candidates for the call center agent positions Tracking and reporting on team’s metrics and progress Monitoring agents calls and assuring quality Working with the team to accomplish department goals Creating and implementing programs to keep agents motivated Creating an environment which encourages and supports agent retention Conduct one-on-one coaching sessions providing feedback to the team members Completion of Administrative duties to support Operations including by not limited to auditing of payroll, agent schedules, call times, etc.Advanced French & English level High School Diploma required and a College Degree preferred 2-3 years of call center supervisory experience Ability to lead employees and inspire others into action. Excellent communication, problem solving, and decision-making abilities. Demonstrate ability to make responsible business decisions. Ability to manage time, to balance multiple priorities, coach and develop teams, and accomplish goals. Intermediate understanding of PC hardware and software, operating systems, and Microsoft Office. Excellent interpersonal, written and verbal communication skillsEnglish, French Alorica - Telecomunicaciones
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