Call Center Quality Assurance (Hebrew Portuguese French or English speakers), Santo Domingo
Solicite información.
| Product Data - | |||
|
Ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives. Responsibilities include agent-wise quality monitoring of transactions (chat, call recordings, social media interactions), team level quality analysis, conducting calibration, creative approvals, performing fraud audits and compliance audits, and defining and updating quality frameworks to match the workflows. Often required to track team reporting, present audit findings to client and internal stakeholders, provide feedback and coaching to agents to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop agent quality improvement plans. should have solid understanding of workflow tools used for providing services. 1 year of Call Center Experience as an agent  2-3 years Call Center Experience as Quality assurance  Excellent verbal, written and interpersonal communication skills in one of these languages: A-Hebrew B-Portuguese C-French D-English  Exceptional listening and analytical skills  Must be self-motivator and self-starter  Focus on quality and customer service  Must be able to effectively deal with people at all levels inside and outside of the Company  Ability to multitask and successfully operate in a fast paced, team environment  Must be proficient with Microsoft Office. - Traducción, Interpretación, Idiomas
[Contactar] 
Venta de vehículosCompartir |
